RMI Vacations
1591 Via DeLuna Drive – Pensacola Beach, Florida  32561
 (850) 932-5376 or (800) 874-9245   Fax:  850-932-6893
Email:  vacations@realtymarts.com           Website:  www.realtymarts.com

RESERVATIONS:   A minimum of 50% down per reservation is required within 7 days of initial reservation.  If the advance rent is not received within 7 days of booking, your reservation will be cancelled.  Final payment is due in full 30 days prior to arrival.  If you have prepaid with a credit card, we will automatically charge the card on file the balance unless you instruct us otherwise.   In the event of cancellation, refunds must be obtained from CSA Travel Protection and are subject to their policies and conditions.  To protect against the loss of your rental payments, travel insurance is strongly recommended.  Each reservation is also subject to a non-refundable $100 processing fee and, cleaning and linen fee.  This is taxable at the rate of 11.5% (7.5% sales tax and 4% bed tax).

CONFIRMATIONS:  You will receive a confirmation letter after we receive your advance payment.  Please contact us immediately if you find a discrepancy, otherwise it will be assumed correct.  Please verify:        

• Arrival/departure date
• Reserved accommodations
• Rental amount due 

CHECK-IN PROCEDURES:  Check-in time is 3:00 pm on date of arrival.  During our summer season, there may be unusual circumstances that prevent the property you reserved from being ready by 3:00 pm.  We ask for your patience, and suggest that you have alternate plans between 3:00 pm and 5:00 pm.  Check in at the RMI office, not the rental property.  If you are arriving after hours, please call the RMI Vacations office for instructions.

LATE ARRIVALS:  We will be happy to leave an arrival packet containing keys and directions for any of our guests arriving after our office is closed provided they have paid their rental balance in full, and have submitted a signed Guest Rental Agreement prior to arrival.   Failure to receive a signed agreement or pay in full may result in denied access to property.  Please call our office for late arrival instructions.

OFFICE HOURS:        Monday through Friday        9:00 am to 5:00 pm            WINTER

                             Saturday                          9:00am to 5:00 pm             HOURS WILL VARY 

PAYMENT:

• Final rental payments are due in full 30 days prior to arrival.
• All payments are due in advance and therefore you will enjoy the convenience of our Express Check-In Service.  You will no longer have to stand in long lines to check-in. Under no circumstances will late arrival packets be left for guests that have not paid in full.
• You may pay with cash, personal check, traveler’s checks, money order, Visa, or MasterCard.  Should your personal check be returned for any reason, there will be a $50.00 returned check fee added to your balance.
• You will be charged for the entire length of stay reserved and will not be refunded for checking in late and/or checking out early.
• Sorry, no refunds will be given for inclement weather.

CHECK-OUT PROCEDURES:   Check-out time is 10:00 am on the day of departure.

• Please return all keys, plus any parking permits and/or pool keys/passes to the RMI office by 10:00 am.  DO NOT LEAVE KEYS IN THE PROPERTY.  There is a $50 charge for each and any item(s) not returned to our office by check-out time.  All guests and belongings must be out of the property when the keys are returned to our office.  If our office is closed when you check-out, simply drop your items in the “key drop” slot next to our front door.
• Upon approval there will be an additional fee for a late check-out.
• To avoid additional cleaning charges, please do the following before departure:

  1.   Remove all food from refrigerator.
  2.   Load dirty dishes in to dishwasher.
  3.   Leave furniture arranged as you found it.
  4.   Put garbage in sturdy plastic garbage bags and put in the outside receptacle provided.
  5.   Close and lock all windows and doors.
  6.    Please leave the property neat and orderly.

TRAVEL PROTECTION INSURANCE:  Travel Insurance is available through CSA Travel Protection.  It is automatically added to your rental rate upon booking. This is an optional plan, but we strongly recommend it.  In case of any unforeseen events, this insurance helps protect your vacation investment.  NO REFUNDS WILL BE GIVEN IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE.  You can decline the coverage by signing the waiver form enclosed with your confirmation and returning it to RMI Vacations by mail or fax within 7 days of receiving your confirmation packet.  Questions in regard to CSA Travel Protection can be obtained by calling 800-554-9839 or reviewing the certificate of insurance on their website at www.vacationrentalinsurance.com

CANCELLATION POLICY:  All cancellations are subject to a cancellation fee of $75 (plus 11.5% tax).  Your prepaid rent less the cancellation fee will be returned if the reservation is cancelled 60 days prior to arrival for weekly and daily reservations, and 90 days prior to arrival for monthly reservations.  All reservations cancelled within 60 days will forfeit the entire advance payment.  Room changes are considered the same as a cancellation since the properties are individually owned.  To prevent loss of rental payments, we strongly recommend purchasing CSA Travel Protection.

HURRICANE POLICY:  If a mandatory evacuation is issued by the National Hurricane Center or our local governing officials due to a tropical storm or hurricane threatening our area, refunds will only be given by CSA Travel Protection if you have purchased coverage before the storm was named.  RMI will not issue refund of any rent payments.

WHAT TO BRING:  You will be given a limited supply of towels and washcloths (there are no hand towels). You will need to provide your own personal beach/pool towels.  Rental rates do not include daily maid service or a change of linens.  Daily maid service and/or towel service can be set up for a nominal fee.  You should also bring coat hangers, personal soaps, detergents, garbage bags, and paper products.

FURNISHINGS & EQUIPMENT: 

• You are renting a privately owned home or condo.  It has been decorated and equipped to satisfy the particular tastes and desires of the owner.  Please be considerate of the belongings of the owner and to the people who will be renting the property after you.
• Please do not rearrange the furniture, take any items outside that are part of the interior décor, or move any furnishings or kitchen items to another property.  You will be charged if the housekeepers have to rearrange the furniture after your stay.
• Since the premises are privately owned, neither RMI nor the owner shall be responsible for any additional furnishings not presently in the property.  Renter is to indemnify owner for any damages or costs to the premises, furnishings, equipment, and household items therein, which occur during renter’s occupancy excluding normal wear and tear.
• Locked closets are maintained by homeowners for personal use.  Please respect these areas.  If owners closets are found broken into, there will be a charge for repair of lock and replacement of any missing items.

DAMAGES:  All accidental damages must be immediately reported to RMI or guest will be liable. Guests will be held responsible for any intentional damages to property. 

REPAIRS & REFUNDS:  Our maintenance/ housekeeping staff is here to make sure your vacation home is in the best condition that it can be.  If you should discover otherwise, please report it to us immediately and we will correct it as quickly as possible; however no refunds will be given for appliance failure or other circumstances beyond our control.  Please do not wait until you are checking out to let us know about problems, as we no longer have the opportunity to rectify the situation and cannot offer compensation at that time.  At times we must wait for parts or service.  Please bear with us during these times.

Guests will be responsible for paying for service calls for any air conditioner or refrigerator that is turned down so low that it freezes up and requires maintenance. 

RMI and/or an authorized employee or repairman may enter the premises during normal business hours for any purpose pertaining to repair, improvement, care, and management of the premises.  We will try to notify you, if at all possible, in as far advance as possible of any entry.

AFTER HOURS EMERGENCIES:  There is an agent on call 24 hours a day for EMERGENCIES only.  Non-emergencies will be noted and handled the following day during office hours.  The after hour emergency number is 850-932-5376.

LOCKOUTS:  If you lock yourself out of your property after office hours, you will need to call Lockmobile at (850) 932-LOCK.  You will be responsible for paying any applicable fees directly to Lockmobile at the time they come out.  If you lock yourself out of your property during office hours, of course we will be happy to come let you in at no charge.

LONG DISTANCE CALLS:  There is a long distance block on all rental phones.  You will need a calling card to make a long distance call from the property.  Local calls and 800 calls are free.  Please refer to the phone book in the property for the local calling area.

PARKING: 

• Most properties only allow parking for two vehicles.  Additional vehicles will need to be parked in a public parking lot.
• Most complexes have parking permits that you will receive at check-in.  There is a maximum of 2 permits per unit.  Please make other arrangements for any excess vehicles.  Please display the permits on your dashboard or rearview mirror at all times.  RMI is not responsible for vehicles towed due to the lack of a parking permit.
• Some condominiums prohibit boats, trailers, jet-skis, motor homes and buses.  If traveling with any of these, please call RMI ahead of time to discuss other parking options.

GRILLING:  Management and fire codes prohibit charcoal or open fire grilling on or under decks, balconies or porches, or within ten feet of any structure.  Please check property for designated grilling area.

GARBAGE REMOVAL:  Please place household trash in appropriate receptacles (trash chutes, dumpster, or covered outside containers provided).  Check with RMI office for applicable days of garbage removal.

ITEMS LEFT IN PROPERTY:  RMI is not responsible for personal items left in a property.  A $20 service charge plus shipping costs are required if you request RMI to pick up and mail the items back to you.  Any items otherwise unclaimed will be considered abandoned after five days from your departure.

SUBSTITUTION:  When you confirm a reservation a property will be assigned; however, no property request is guaranteed.  We reserve the right to substitute comparable accommodations without notice or liability in the event of a sale of the rental property or if the property becomes unavailable.  In these rare instances we will try and notify you of the change.  You will be charged the current rate for the new property, and upon notification of change, given the opportunity to cancel without penalty should the new arrangements not be acceptable.  After notification, the normal cancellation policy will once again apply.  Units may not be sublet.

OCCUPANCY: 

• The total number of persons allowed in the property at any time is restricted to the stated limit for each property.  Eviction without refund is the penalty.  We are very serious about maintaining a family atmosphere for the quiet enjoyment of all our guests.  We will rent to family groups and responsible adults only.  RMI properties will not be rented to anyone under 25 years of age.  No children will be allowed to check-in without their parents.  Reservations made under false pretense will be subject to forfeiture of entire advance payment.  Identification may be required upon check-in to verify age.
• No parties, weddings, or gatherings are allowed without prior written permission from RMI.  Absolutely no student groups or house parties will be tolerated.
• All accommodations are governed by appropriate Florida Laws pertaining to Florida Landlord and Tenant Act, and also Rules and Regulations that are applicable to said premises.  Occupancy of common areas shall be quiet and peaceful so as not to disturb others.  These Rules and Regulations, where applicable, will be enclosed in your arrival packet along with any required parking permits and/or pool keys/passes for the condominium complexes, so be sure to go through them thoroughly.

PETS:  While our pets are important to us, unfortunately we cannot accept them in most of our rental properties.  You will incur an additional charge if any evidence of a pet is found in your unit or on the premises.  Having a pet in a rental unit without previous permission will void the contract and therefore be subject to eviction and forfeiture of any rental payments.

UNITS FOR SALE:       In the event a property you are renting is listed for sale, we may find the need to show the property during your visit.  We will make every effort to schedule the showing at a convenient time so we do not disturb your vacation.

INDEMNITY:  RMI will not be liable for any damages to rental property of furnishings, nor for injuries resulting from any accident that may occur in or on the premises during the guest’s occupancy.  RMI will not be held responsible for acts of theft or vandalism or other damages to the guest’s personal items left in the unit. 

We have made every effort to ensure that all information printed here is accurate, but cannot be held responsible for errors in printing or changes made by owners in furnishings and appliances.  Prices and tax are subject to change.

Guest acknowledges that RMI Vacations is the agent of the property owner and will be paid by the owner.

This constitutes a written rental agreement between “RENTER” and “RMI Vacations”.  Upon violation of the terms of this agreement, RMI may terminate this agreement and enter said premises.  Upon notice of termination, RENTER shall vacate the premises IMMEDIATELY.  All funds received by RMI Vacations may be placed in an interest bearing account on which the interest shall accrue to the benefit of RMI Vacations.